Terms of Service

1. Agreement to Terms

By accessing and using the services provided by GM Line Logistics ("Company", "we", "us", or "our"), you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and GM Line Logistics.

If you do not agree to these Terms, you must immediately cease using our services and website. Your continued use of our services constitutes acceptance of these Terms and any modifications we may make to them from time to time.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes.

2. Services Description

GM Line Logistics provides professional digital marketing services with a primary focus on local search optimization, Google My Business management, review generation and management, local SEO implementation, and visibility analytics.

2.1 Service Scope

Our services include but are not limited to:

• Google My Business Optimization: Complete profile setup, strategic keyword integration, visual content optimization, post automation, Q&A management, and ongoing profile maintenance.
• Review Engineering: Custom review collection systems, automated review requests, negative review mitigation, review response strategy, and review velocity management.
• Local SEO Warfare: Comprehensive local citation building, geotagged image optimization, local link acquisition, competitor gap analysis, and local ranking factor implementation.
• Visibility Analytics: Custom dashboard development, conversion tracking, ranking progress monitoring, competitive positioning analysis, and monthly performance reporting.
• Full Package: Integrated service bundle combining all of the above elements into a unified local domination strategy.

3. Client Obligations and Responsibilities

To enable us to perform our services effectively, you agree to:

• Provide accurate, complete, and current information about your business, including but not limited to business name, address, phone number, website URL, and service areas.
• Grant us necessary access credentials and permissions to your Google Business Profile, website backend (if applicable), social media accounts, and any third‑party platforms relevant to the agreed‑upon services.
• Respond to our requests for information, approvals, and feedback in a timely manner (within 48 hours unless otherwise specified). Delays caused by your failure to respond may impact service timelines and outcomes.
• Comply with all applicable laws, regulations, and platform policies (including Google's Guidelines for representing your business on Google) in connection with the services.
• Maintain the confidentiality of any login credentials we provide and notify us immediately of any unauthorized use of your accounts.

4. Payment Terms

4.1 Fees

Fees for our services are set forth in individual service agreements, statements of work, or invoices. Unless otherwise agreed in writing, all fees are due upon receipt of invoice.

4.2 Late Payments

Any amount not paid within fifteen (15) days of the due date will incur a late fee of 1.5% per month (or the maximum rate permitted by law). We reserve the right to suspend or terminate services if payment is not received within thirty (30) days of the due date.

4.3 Taxes

All fees are exclusive of any applicable federal, state, or local taxes, which shall be your responsibility unless you provide a valid tax exemption certificate.

5. Term and Termination

5.1 Term

These Terms commence upon your first use of our services and continue until terminated in accordance with this section.

5.2 Termination by Client

You may terminate any month‑to‑month service agreement by providing at least thirty (30) days' written notice prior to the next billing cycle. For fixed‑term agreements, early termination may result in an early termination fee as specified in your service agreement.

5.3 Termination by Company

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms, fail to pay fees when due, or engage in conduct that we deem harmful to our business or reputation.

5.4 Effect of Termination

Upon termination, your right to use the services will immediately cease. You will remain liable for all amounts due up to and including the date of termination. Any provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All materials, including but not limited to strategies, methodologies, templates, reports, dashboards, and content created by us in connection with the services (excluding your pre‑existing business information and materials), are and shall remain the exclusive property of GM Line Logistics. We grant you a non‑exclusive, non‑transferable, revocable license to use such materials solely for your internal business purposes during the term of our engagement.

6.2 Your Intellectual Property

You retain all ownership rights to your business information, logos, and any materials you provide to us. You grant us a limited license to use such materials solely as necessary to perform the services.

7. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party. Confidential information includes, but is not limited to, business strategies, client lists, financial data, and trade secrets. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, is independently developed, or is required to be disclosed by law.

8. Disclaimers and Limitation of Liability

8.1 No Guarantee of Specific Results

While we employ industry‑leading techniques and strategies, we cannot guarantee specific rankings, traffic levels, or revenue outcomes. Search engine algorithms and local ranking factors are controlled by third parties (e.g., Google) over which we have no control. You acknowledge that any statements regarding potential outcomes are estimates only and not guarantees.

8.2 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GM LINE LOGISTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR USE OR INABILITY TO USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold harmless GM Line Logistics, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the services; (ii) your violation of any term of these Terms; (iii) your violation of any third‑party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your business information caused damage to a third party.

10. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the services shall first be attempted to be resolved through good‑faith negotiations. If the dispute cannot be resolved informally, the parties agree to submit the dispute to binding arbitration in Delta County, Colorado, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted on an individual basis, not as a class, representative, or consolidated action.

11. Miscellaneous

11.1 Entire Agreement

These Terms, together with any executed service agreements or statements of work, constitute the entire agreement between you and GM Line Logistics regarding the services and supersede all prior agreements and understandings.

11.2 Waiver and Severability

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms without restriction.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. You are advised to review these Terms periodically for any changes. Your continued use of the services after any modification constitutes acceptance of the modified Terms.