Refund Policy

1. Overview

At GM Line Logistics, we are committed to delivering exceptional digital marketing services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services. By engaging our services, you acknowledge and agree to the terms set forth below.

2. Nature of Services

Our services consist of digital marketing strategy, implementation, and management. Due to the intangible and time‑sensitive nature of these services, and the fact that work begins immediately upon engagement, refunds are generally not provided once work has commenced, except as explicitly stated in this policy.

3. Eligibility for Refunds

3.1 Pre‑Service Cancellation

If you cancel your order before any work has begun (i.e., prior to the commencement of any initial audit, setup, or strategy session), you are entitled to a full refund of any fees paid, minus a 5% administrative processing fee.

3.2 Service Non‑Delivery

In the rare event that GM Line Logistics fails to deliver the agreed‑upon services within the timeframe specified in your service agreement (excluding delays caused by your failure to provide necessary information or access), you may request a refund for the undelivered portion. Such requests must be submitted in writing within seven (7) days of the missed delivery date.

3.3 Billing Errors

If you believe you have been incorrectly charged or overcharged, please contact us within thirty (30) days of the transaction date. Upon verification of the error, we will issue a full refund for the overcharged amount or correct the billing as appropriate.

4. Non‑Refundable Circumstances

The following circumstances are not eligible for a refund:

• Change of Mind: Refunds are not provided if you simply change your mind after work has begun.
• Partial Work Completion: Once we have commenced work on your account (including but not limited to initial audits, profile setup, or strategy development), fees are non‑refundable.
• Failure to Provide Cooperation: Delays or inability to deliver services caused by your failure to provide required access, information, approvals, or cooperation do not qualify for a refund.
• Third‑Party Platform Changes: We are not responsible for changes to third‑party platforms (e.g., Google algorithm updates, Google My Business policy changes) that may impact results. Such changes do not entitle you to a refund.
• Results Not Meeting Expectations: While we employ industry‑leading strategies, we do not guarantee specific rankings, traffic levels, or revenue outcomes. Unsatisfactory subjective results do not constitute grounds for a refund.
• Violation of Terms: If your account is suspended or terminated due to your violation of our Terms of Service or third‑party platform policies, no refund will be issued.

5. Subscription Services

For ongoing monthly services or subscription plans:

• You may cancel your subscription at any time by providing written notice at least ten (10) days before your next billing date.
• Upon cancellation, you will retain access to the services for the remainder of the current billing period. No refunds will be issued for the current billing period.
• Prepaid annual or multi‑month plans are non‑refundable after the first thirty (30) days of the term, except as required by law.

6. Chargeback and Dispute Policy

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback or dispute with your financial institution. If a chargeback is filed without first attempting to resolve the matter with us, we reserve the right to:

• Immediately suspend all services associated with your account.
• Assess a chargeback processing fee of up to $50 per occurrence.
• Pursue collection of any outstanding balances, including legal fees if necessary.

A chargeback filed in violation of this policy will be considered a breach of our Terms of Service.

7. How to Request a Refund

All refund requests must be submitted in writing via email to the address listed in the Contact Information section below. Your request should include:

• Your full name and business name.
• The email address associated with your account.
• The date of the transaction and the amount paid.
• A detailed explanation of the reason for your refund request.

We will review your request and respond within five (5) business days. Approved refunds will be processed within ten (10) business days and credited to the original payment method.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us using the information below.